Guanico Beach Resort – Privacy Policy

1. Introduction

Guanico Beach Resort (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a reservation, or communicate with us through any of our platforms.

2. Information We Collect

We may collect the following types of information from you:
• Personal Information: Full name, email address, phone number, country of residence, and any other contact details you provide when making an inquiry or booking.
• Booking Details: Dates of stay, room preferences, number of guests, payment information, and any special requests.
• Payment Information: Credit card details or payment transaction data (processed securely through our booking partner).
• Website Usage Data: Information automatically collected via cookies and analytics, including IP address, browser type, pages visited, and referring links.
• Communications: Copies of correspondence or messages you send through our contact forms, email, or social media channels.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:
• To process reservations and payments
• To confirm and manage your booking or inquiry
• To communicate updates, confirmations, or important information related to your stay
• To improve our website, guest experience, and customer service
• To comply with applicable legal and regulatory requirements
• To send promotional offers, updates, or newsletters (only if you have opted in)

4. Sharing of Information

We do not sell, trade, or rent your personal information.
Your information may be shared only with:
• Trusted Service Providers who help operate our website, booking systems (such as FreeToBook), and payment gateways, under strict confidentiality agreements
• Legal Authorities if required by law or in response to valid legal processes
• Business Partners such as our translation provider (Weglot) or marketing platforms (e.g., Mailchimp, Squarespace Email) when necessary to deliver requested services or communications

5. Data Storage and Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
This includes:
• Encrypted transmission of payment information
• Secure servers and firewalls
• Limited staff access to personal data only for necessary operational purposes

While we follow industry best practices, no data transmission over the internet can be guaranteed to be completely secure. You acknowledge that you provide information at your own risk.